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Where Patients are Guests...

The Floridean is one of the most respected rehabilitation centers in Miami.
Our team of experienced doctors, therapists and nurses will assist you when recovering from a stroke, accident or surgery. Their focus is to restore you back to your active lifestyle as quickly as possible.

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Customer Satisfaction Survey

As to my experience at The Floridean, overall I am satisfied with the following:

The overall atmosphere

The nursing center has a cheerful atmosphere (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

The staff responded to my concerns/complaints (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

The staff is friendly (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

The staff responds with care, compassion and empathy (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

The staff works together to care for me (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

Quality of life

The staff takes the initiative and anticipated my needs (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

Attention is paid to personal & special requests (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

Staff responds to the call light in a reasonable amount of time (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

The staff advised me if there were going to be delays (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

The privacy I have (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

Quality of Care

The nurses kept me informed regarding my care (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

The staff made an effort to include me in decisions about my treatment (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

The nurses had a positive attitude toward my requests (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

The nurses were professional and skillful (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

Nurses explain & answer questions about medications, procedures (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

I did not have to wait for pain medication (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

Judgment of Services

I enjoyed the food selection and service (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

Meals and special events were a pleasurable experience (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

I received fresh, clean linen and towels (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

The center and my room were kept clean and attractive (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

Assessment of Nursing Home

I had a positive, memorable experience during my stay (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

I would recommend this rehab center to others (please choose one)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree

Two things you like best at The Floridean

Two things The Floridean should improve

Staff that helped you the most

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